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Our Customers' Reviews

This was likely the best experience repairing a vehicle Ive ever had. Received a quote for basically full brake equipment replacement and a front bearing. Got a call about 30 minutes later telling me that it will actually be cheaper because the original quoted part had sensors my year didnt need. Great service just there. But thats was just the beginning. I am called same day to come to pick up my Jeep and when I get there to pay I find out that Ive been the victim of fraud and my checking account had all but been wiped clean. Brandon, the store manager worked with me to find a way to not only affordably fix my Jeep but helped me through an incredibly stressful time to find a resolution that allowed me to take my car home. I cant thank him enough or Donny, the mechanic who performed the work for such efficient and quality service, but truly having compassion for their clientele in an extremely frustrating and stressful situation.

— Charles W., Powell, OH

Excellent and timely job on oil change on my wifes Kia Soul

— Edward M., Columbus, OH

Brandon and Crew repaired my truck then the part they installed failed. They worked on my truck until all parts were replaced and Steering was smooth and no noise from engine. All repairs were covered under warranty of part that failed, no cost to me. I will continue to bring all my vehicles here.

— Edward M., Columbus, OH

Brandons crew at Tuffy repaired my truck but then a part they installed failed. They repaired all damaged parts of my steering system and it was all covered by warranty of part that failed. No cost to me.

— Edward M., Columbus, OH

I wanted to share my experience with everyone regarding the service received from Tuffy Auto Care. My compliment is that with their tight schedule, the store manager was able to get my vehicle in for the 4-wheel alignment done after I purchased 4 tires/installed by someone else. He gave me a discounted from the regular price and the job took less than 1 hour with their busy schedule. If anyone needs service done for their car, I recommend Tuffy Auto Care in Lewis Center. They care and do a very good for you.

— Pronh P., Lewis Center, OH

I highly recommend this Tuffy! I am grateful for their honesty and great work!

— Lynnette E., Columbus , OH

No appointment, walk in 7:45am. Tuffy was able to get me in immediately and kept me informed. Will be returning for all vehicle maintenance

— Edward M., Columbus, OH

Big shout out to Brandon and the guys at Tuffy!! Not only did they get my Infi (220K +miles) running like new for $55, but they also pulled up my busted back window, for FREE!! Keep rockin guys...Ill be back for something else soon

— Dan W., Columbus, OH

This location never disappoints

— Jason B., Columbus, OH

Service was quick & Good professional service too!

— Steve R., Lewis Center , OH

I've taken cars here for 10-15 years and have always gotten good work done at the quoted price. Monday I took a car in and was told by James the price then he said if it's this, which I won't know until I'm do e with that it will be double. I'm thinking here we go, it's going to be the higher price no question. James called earlier than he originally said and said the other item was fine it was the quoted price and work was done. The car runs much quieter and in a straight line!

— Tom P., Columbus, OH

We have brought several of our cars to this location, including our 04 Jag. Hard to find a place that knows Jags. Highly recommend! They treat you fairly and will give you an honest opinion. We also trusted them to evaluate a used truck before we bought it.

— Carol K., Dublin, OH

Been doing business with them for many years for a reason. They have always done good work at a fair price. James is the MAN to know.

— Greg R., Powell, OH

Was very pleased that James explained everything to me in terms I could understand. Was pleased with the work, professionalism, and the pricing. Will definitely recommend this location to my co-workers close by.

— John W., Gahanna, OH

I really appreciate that James explained everything to me! Very honest and thorough

— Jaclyn W., Lewis Center, OH

Tuffy is very fortunate to have James running this location. He has been very good to both my wife, daughter, and myself with all of our vehicles. He is honest on his estimates and is very flexible working all of our vehicles in for service.


It is not easy to find a business today that bends over backwards for their customers like this Tuffy location does. They really care about my repair and will go out of they ay to get me taken care of. James and Roger are awesome and and their service is excellent. I don't ever think about going anywhere else.

— Bob B., Delaware, OH

James and Jon took care of my vehicle's complete brakes, fluid exchanges, u-joint replacement, alignment, and tire patching. I made an appointment online, did not have to wait at all when I showed up despite the lot being very busy. Jon kept in contact throughout the day, made cost effective recommendations, and even though I had plenty of work done on my vehicle ($1500 worth) it was completed by the end of the day. Thankfully I live a few minutes away; this will by my go-to location for all maintenance and upkeep needs for as long as I'm in Columbus. Thanks much!

— Tyler M., Columbus, OH

Best group of guys best service in the area will recomend this shop to anyone

— Robert N., Delaware, OH

James n Heidi always very pleasant and I trust the service at this location. Thanks

— Diana n Ervin Brown L., Westerville, OH

I'm always grateful for the thorough work and honest approach of the team at Tuffy in Lewis Center. Thanks for another good experience!

— Ben E., Lewis Center, OH

Have been a customer for many years now, and recommend this shop highly. They are fair and honest, pleasant to work with, and willing to talk through options.

— Tim D., Columbus, OH

As always, wonderful to me! They get me right in and out based on appointment time. Loyal customer here. If they can do the work, they have the job.

— Julia K., Lewis Center, OH

James is excellent and always extremely helpful, prompt, and professional. Quick to get me in and get my car worked on accurately and honestly. Very reasonable pricing and no high pressure. I love these guys and would highly recommend to anyone looking for a nice, clean, and well run shop to start a relationship with for yourself and your car. Keep up the good work!

— Nathan S., Gahanna, OH

Great place, good service . Had my car serviced there several times and very pleased with their work and great customer service.

— Kathy's K., Powell, OH



Great customer service and fair pricing. They were able to accommodate a tight schedule I was on to get my car in/out extremely quickly at the end of the day. Has become my go-to service center.

— Chris S., Columbus, OH

Great as always! Wonderful, friendly people to work with anytime I have issues with my vehicles.

— Matt H., Columbus, OH

Tuffy Tire & Auto Service did a fantastic job on my vehicle. They were very accommodating and easy to deal with. They finished my car in a very timely manner and the customer service was exceptional. I would definitely bring my vehicle here again and recommend them to friends and family.

— Sharon H., Lewis Center, OH

The staff at Lewis Center Tuffy have always gone above and beyond in taking quality care of our vehicles. At Tuffy, we know it's done right the first time. James and Mark are very nice, outgoing and take the time to explain everything in full detail. The customer service is absolutely unbeatable. Best garage I ever dealt with. The prices are very fair too, and before they do anything they always consult the customer. Only place we trust!!!

— Danny M., Bexley, OH

I was very pleased with my experience here! The gentlemen were very helpful and professional, and they found the problem and rectified it right away. Will definitely be back!

— Sarah E., Delaware, OH

They have been so helpful! Excellent customer service!

— Alev S., Dublin, OH

Very friendly staff. Were able to get me right in with very short notice for oil change. Was out in less than an hour. Much appreciated!

— Trey H., Hilliard, OH

The staff at the Lewis Center location is the reason I keep coming back. Roger and James have always been fair and trustworthy in the service I received. I have been going to this location for years and have never been disappointed.

— Rusty G., Powell, OH

Great Service at a fair price...So nice to have a quality shop in the area.

— Fred G., Lewis Center, OH

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