Back to all

Do you have a Clue (Get the Most Out of a Service Visit)

August 9, 2020

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

Tuffy Tire & Auto Service Center Lewis Center
210 Hornbeam Lane
Lewis Center, Ohio 43035
740-549-3332
http://www.tuffylewiscenter.com

More articles from Tuffy Lewis Center

Got it Covered! (Timing Cover Maintenance)

May 8, 2022

You may have heard at one time or another about something called a timing belt or timing chain in your engine. And you may know that if they fail well, let's just say that there can be some major engine damage. So obviously, we want our timing belts and chains to be in tip-top shape. One part t... More

Maintenance for High Mileage Vehicles in Lewis Center, Ohio

May 1, 2022

The median age for cars in the Lewis Center, Ohio area was over nine years. And two-thirds had over 75,000 miles. At Tuffy Tire & Auto Service Center Lewis Center we hear reports that those numbers continue to rise. If you have a high-mileage vehicle in the Lewis Center area, bring it into Tuffy ... More

How Tired Are Your Tires? (Tire replacement)

April 24, 2022

Of the things you think about most, your tires are probably pretty far down the list. Thats understandable because todays tires are engineered to do their job without needing you to pay too much attention to them. But they DO wear out, and worn tires can contribute to skidding in bad weather, not... More